The following are the General Conditions governing the use of this website (store.gosbi.com):

1.- Identification data

The http://store.gosbi.com/eu/en/ website is owned by GOSBI PET FOOD, SA (from now on referred to as GOSBI), domiciled for these purposes in Crta. N-IIa, Km. 1,5 Pol. Ind. Sta. Llogaia, Santa Llogaia d'Àlguema (CP 17771), with CIF A-17066598, and registered in the Mercantile Registry of Girona, Volume 373, Folio 130, Sheet Gi-698.

Contact email: info@gosbi.com. Contact telephone number: +34 972.52.71.02

2.- Subject matter and scope

Any person accessing and / or using the store.gosbi.com website will have the condition of user, even if it does not make any purchase, who accepts, from said access and / or use, the present General Conditions that will be of application independent of the General Conditions of Contract that in their case are obligatory or that are detailed when contracting a particular service. Consequently, the user must carefully read these General Conditions that apply to him.

3.- Access and use of the website

The store.gosbi.com website provides access to internet content belonging to GOSBI, to which the user can freely access. The user assumes responsibility for the use of the portal and undertakes to make adequate use of the contents and services that GOSBI offers through its website and not to use them to incur in illegal activities, illegal or contrary to good faith and order public, cause damage to the physical and logical systems of GOSBI, its suppliers or third parties, introduce or disseminate on the network computer viruses or any other physical or logical systems that are likely to cause the damages that were mentioned previously.

GOSBI is the owner of all the intellectual property rights of its website, as well as its contents.

The user undertakes to respect the intellectual property rights owned by GOSBI. The user will be able to visualise the elements of the website, print, copy and store them on the hard disk of his computer or on any other physical media provided it is, solely and exclusively, for his personal and private use, being therefore strictly prohibited transformation, distribution, public communication, making available or any other form of exploitation, as well as its modification, alteration or decomposition. The user must refrain from deleting, altering, circumventing or manipulating any security device or security system that is installed on the GOSBI website.

In no case will it be understood that the access and use of the website by the user implies the resignation, transmission, license or total or partial transfer of said rights by GOSBI.

4.- Limitation of Liability

Whoever uses this website does so at their own risk. GOSBI does not guarantee that the website will be maintained uninterrupted, without delays, without errors, without omissions or free of viruses. Accordingly, the website and its contents are provided "as is" without warranties of any kind, express or implied, making it clear that neither the owner of the website, nor its collaborators, employees or representatives shall be liable for any errors or omissions in the contents or services or for any damages derived from the use of this website, or for any action taken on the basis of the information provided.

5.- Modifications in the website

GOSBI reserves the right to make any modifications that may consider appropriate in its website, without prior notice, being able to change, delete or add both the contents and services provided through it and the way in which they are presented or located.

6.- Links

In the event that links or hyperlinks to other websites are provided on the website, GOSBI will not exercise any control over said sites and contents.

In no case shall GOSBI assume any responsibility for the contents of any link belonging to a third party website, nor guarantee the technical availability, quality, reliability, accuracy, breadth and truth of any material or information contained in any of said hyperlinks or other Internet web sites.

Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

7.-Privacy Policy. Personal data protection

The privacy policy of the website is developed in detail in the same in the section "privacy", to which we refer not to have to repeat in full in this section.

GOSBI strictly complies with current legislation on personal data protection and has registered all its personal data files in the Spanish Agency for Data Protection, complying with all current regulations applicable to the subject. The personal data collected by GOSBI through its website, will be incorporated into the file called "Customers and suppliers", owned by GOSBI.

The user of this website may exercise, at any time, the rights of access, rectification, cancellation and opposition of his personal data by e-mail addressed to the address info@gosbi.com or by writing to GOSBI: Crta. N-IIa, Km. 1,5 Pol. Ind. Sta. Llogaia, Santa Llogaia d'Àlguema (CP 17771), accompanied in both cases by a photocopy of the DNI.

8.- General Conditions of Contract through the website.
8.1.- Conclusion of the Contract

To place an order, the buyer must follow the procedure of purchase online and upon arriving in the process of payment must choose a method of payment. Once the payment process is completed, you will receive an email acknowledging receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted.

After checking the payment or transaction and verify that the amount of the transaction is correct, an email will be sent acknowledging receipt of your payment ("Acceptance Payment")

All orders are subjected to our acceptance, will be informed through an email in which we confirm that the product is being shipped ("Shipment Confirmation"). The contract for the purchase of a product between you and us will be formalised only when we send the Confirmation of Shipment.

The Contract may be formalized, at its choise, in any of the languages in which the conditions are available on this website.

8.2.- Availability of products

All orders are subject to availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, GOSBI will contact the customer informing the incident and agreeing to return the amount or a new delivery date.

8.3. Refusal to process an order

GOSBI reserves the right to withdraw any product from this website at any time and to remove or modify any material or content. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse the processing of an order after sending the Order Confirmation, so we reserve the right to do so at any time, to our sole discretion.

We will not be liable to you or any third party for removing any product from this website, regardless of whether this product has been sold or not, remove or modify any material or content of the website or for refuse to process an order once we have sent the Order Confirmation.

8.4.- Price and payment

The prices of Products on the Site/Application are quoted in Euros (€). Prices include VAT but exclude delivery costs, which can be added (at the cost shown) to the total amount due once your selected products are valued less then minimum amount for a free shipment. 

If your local currency is not € and you choose an option to see the aproximate price in your local currency, the price indicated in brackets is aproximate and Gosbi is not responsable for currency change rates. 

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

The price of each product will be that stipulated in each moment in our website, except in case of manifest error. Although we try to make sure that all prices listed on the website are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we do not get in touch with you, the order will be considered cancelled and will be fully refunded the amounts that have been paid.

We will not be obliged to supply you with any product at the wrong lower price (even if we have sent the Shipment Confirmation) if the error in the price is obvious and unequivocal.

You can make the payment by credit card, debit card or through the PayPal system. When making the payment will be used a coding system protected with an SSL certificate system. The data that the user enters is not saved in our system.

Credit cards will be subject to checks and authorisations by the entity issuing them, but if the entity does not authorise the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalise any Contract with you.

8.6. - Return deliveries.

Once confirmed the order by GOSBI, no cancellations or returns will be accepted except in the case of one of the following two cases:Error in the order delivered: GOSBI or the carrier has served a different product than the customer has requested.Poor state of the product: If the product is in poor condition and sufficient graphic documentation is provided to verify it.In order to be entitled to a refund, in addition to one of the following two cases, no product should have been consumed and GOSBI will be informed by e-mail within 48 business hours of receipt of the order.In case that GOSBI confirms by e-mail one of the following cases, the customer must send the product to GOSBI offices against reimbursement.

9.- Modification of the present conditions and duration

GOSBI will be able to modify at any moment the conditions determined here, being correctly published as they appear here. These General Conditions are valid for the duration of their exposure and shall not be modified in whole or in part, from that time the modified general conditions shall be applied.

10. - General aspects

GOSBI will pursue the breach of these conditions as well as any improper use of its website by exercising all civil and criminal actions that may correspond to it in law. GOSBI reserves the right to deny or withdraw access to its website and / or services offered without prior notice, at its own request or from a third party, to users who breach these General Conditions of Access and Use.The headings of the different clauses are only informative, and will not affect, qualify or extend the interpretation of the General Conditions.In case of discrepancy between what is established in these General Conditions of Access and Use and the General Conditions of Contract, the latter will prevail.In the event that any provision or provisions of these General Conditions of Access and Use is considered void or unenforceable, in whole or in part, by any court, court or competent administrative body, said nullity or in applicability will not affect the other provisions of the same or the General Conditions of Contract.The non-exercise or execution by GOSBI of any right or provision contained in these General Conditions shall not constitute waiver of the same.

11.- Applicable legislation and jurisdiction

The use of the website and the purchase contracts made through the website store.gosbi.com will be governed by Spanish legislation.Any controversy that arises or has relation with the use of the web page or with those contracts will be submitted to the jurisdiction of the Spanish Courts and Tribunals, without prejudice that if the parties agree in this, the controversy can be submitted to consumer arbitration or other arbitration deemed appropriate.